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03Artificial intelligence

AI applied to real problems

Artificial intelligence is useful when it is connected to your information and your processes. We design agents and assistants that respond with sound judgement, query your tools and know when to hand over to a person.

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What you can ask us for

  • AI agents
  • Chatbots
  • Intelligent assistants
  • Automated customer service
  • WhatsApp Business
  • Information processing
  • AI-assisted automation

—How an agent works

From question to answer

A useful agent doesn't improvise: it understands the request, queries the right tools and answers with verified information.

  1. 01 Request

    “Hi, do you have a slot on Thursday afternoon for a check-up?”

  2. 02 Understanding

    Intent
    Book appointment
    Service
    Check-up
    Date
    Thursday · afternoon

  3. 03 Tools

    • Calendar · availability
    • CRM · customer record
    • Knowledge · terms

  4. 04 Answer

    “Yes, we have availability on Thursday at 5:30 pm. Shall I book it in your name?”

If the enquiry goes beyond what was planned, the agent detects it and hands the conversation over to someone on your team with the full context.

AProblems we solve

What usually holds back the companies that contact us.

01

The same questions, every day

The team spends hours answering repeated questions about opening hours, status, prices or procedures.

02

Information trapped in documents

Contracts, emails, PDFs or forms that someone has to read and transcribe by hand.

03

Support limited to office hours

Customers write at any time and requests pile up until the next day.

04

AI pilots that never reach production

Interesting demos that don't integrate with your systems and can't be controlled.

BWhat we do

Capabilities

Agents, chatbots and assistants that understand requests, query your systems and solve tasks under supervision.

  1. 01

    AI agents

    Systems that understand a request, query tools (CRM, calendar, knowledge base) and carry out defined actions.

  2. 02

    Chatbots and assistants

    Assistants for your website or your team that answer with your information, not generic responses.

  3. 03

    WhatsApp Business

    Support, appointments and follow-up through the channel your customers already use.

  4. 04

    Information processing

    Extraction, classification and summarisation of documents, emails and forms.

  5. 05

    AI-assisted automation

    Workflows where AI interprets and your business rules decide.

  6. 06

    Supervision and handover

    Clear limits, conversation logs and handover to a person when needed.

C — Who it's for

Designed for

  • Companies with a high volume of enquiries via website, email or WhatsApp.
  • Teams that process documents, requests or unstructured data.
  • Businesses that want to offer instant support without losing the human touch.
  • Organisations that want to apply AI with control and measurement.

D — What you can request

Deliverables

  • Identification of use cases with real impact
  • Conversation design and assistant boundaries
  • Knowledge base built from your documentation
  • Connection to your tools and channels
  • Conversation review panel
  • Controlled testing before opening it to customers
  • Ongoing tuning based on usage

EHow we work

From goal to result, in clear phases.

  1. Step 01

    Use case

    We choose a specific, measurable problem.

  2. Step 02

    Knowledge

    We prepare the information and tools it will be able to use.

  3. Step 03

    Pilot

    We test with real users in a controlled environment.

  4. Step 04

    Scale

    We expand channels and tasks based on the results.

F — Frequently asked questions

What people usually ask us

Will AI replace my support team?

Our approach is for AI to handle the repetitive work and leave your team what requires judgement. Every assistant has defined limits and hands over to a person when appropriate.

What if the AI gives a wrong answer?

We limit answers to your validated information, define which topics it must not address, log conversations and review its behaviour before and after launch.

Can it be integrated into WhatsApp?

Yes, through the official WhatsApp Business API, in line with its usage and messaging policies.

What about data privacy?

We design each solution taking into account which data is processed, where and by which provider, in order to comply with the applicable data protection regulations.

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Next step

Tell us what you need.

Take the digital assessment: five questions to understand your situation and propose the next steps.

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